Terms & Conditions

WARRANTY
Printing Edge warrants its products to be free from defects at the time they are sold. The customer is responsible for testing the products for their intended use. Printing Edge cannot be held responsible for the customers inability to use the products purchased. Printing Edge liability is limited to the replacement of the products sold, provided it can be determined that they were defective at the time they were sold. Printing Edge can not be held liable for any loss, damage, or expense of any kind as a result of the use, or inability to usePrinting Edge products. This warranty is in lieu of any other warranty expressed or implied.

WARRANTY CONDITIONS

  • All returned product under warranty terms are tested upon receipt to determine settlement.
  • Refund or credit will only be issued after return and testing is completed (approximately 1to 2 weeks).
  • Credit or refund is only available for full or partial rolls that are returned and tested.
  • Missing rolls are not under warranty.Products must be returned within 90 days of the time they are sold.
  • Products must be returned in the boxes they were supplied in.
  • Core labels on each roll returned must be intact and not tampered with.
  • Box numbers & core numbers must match with our internal logs for warranty coverage.
  • Products damaged in shipment are not covered by warranty.
  • If return freight is lost or damaged in shipment it is not covered by warranty.
  • Warranty shall be voided if returning freight is not neatly and properly packaged.
  • Return Authorization must be obtained prior to return of any product. Provide box #,
  • core #, sales order # , and reason for return.
  • Regular ground freight will be covered by warranty on inbound & outbound shipments.
  • Expedited freight charges are not covered by warranty.

RETURNS
Custom items cannot be returned. Stock items can be returned but are subjected to a restocking charge of 25%. Products can be returned for either product credit or refund (see warranty for details). Please contact Printing Edge before the return of any materials to obtain a return authorization #. Packages returned without authorization have to be refused. Sorry, there are no exceptions.

SHORTAGES
Claims for shortages must be made within 30 days from the date of shipment. Claims made after 30 days will not be accepted.

SHIPPING & FREIGHT
All orders ship F.O.B. Garfield, New Jersey. All UPS packages are insured when they leave Printing Edge. If a package is damaged in shipment , you should not accept the package without appropriate documentation of damage. Printing Edge is not responsible for merchandise damaged in shipping, the packages are insured. We will be happy to work with you and the carrier to collect for any damages should they occur and proper documentation has been made by the recipient.

PRICING
Prices contained on this web site are subject to change without notice.

PRODUCTS
Printing Edge reserves the right to change the specifications of its stock products without notice.

CUSTOM ORDERS
Printing Edge reserves the right to over or under ship custom products by 10% and adjust invoicing accordingly, unless otherwise specified and agreed to in writing.

MINIMUM ORDER
Printing Edge has a minimum order requirement of $25.00 per shipment. Orders under $25.00 will be subject to a $10.00 handling charge. Order over $25.00 to avoid the $10.00 handling charge.

PAYMENT TERMS
The following credit cards are accepted Visa, Mastercard and American Express. Printing Edge accepts net 30 day terms with approved credit.

CANCELLATION
Once an order is placed it goes immediately into production. Therefore, custom orders may be subject to cancellation charges if art or any production has begun. Stock items can be cancelled if they have not shipped. Once shipment has been made the order cannot be cancelled, follow return instructions.

SECURITY POLICY
Although we take careful measures to secure both your information and our physical premises, “perfect security” does not exist on the internet and our efforts in this regard must necessarily be limited by what is practical in light of our equipment and technology.

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